Refund Policy
Last updated: October 2026
01Digital Subscriptions
If a subscription account does not work as described within 48 hours of delivery, we will replace it with a working account or issue a full refund. No refund is available for subscriptions that have been used and are working correctly.
02PDF E-Books
Due to the digital nature of PDF products, all PDF sales are final once the file has been delivered. We do not offer refunds on delivered PDF e-books. If a file is corrupt or unreadable, we will send a replacement immediately.
03Physical Books
If a physical book arrives damaged, defective, or significantly different from what was ordered, you may request a refund or replacement within 14 days of delivery. Please send us a photo of the issue via WhatsApp or email. Return shipping costs for damaged items are covered by DigitalPassly.
04How to Request a Refund
Contact us via WhatsApp or email at support@digitalpassly.com with your order details and a description of the issue. We aim to resolve all refund requests within 48 hours.
05Refund Processing
Approved refunds are returned via the same payment method used for the original purchase (Crypto, MTN Mobile Money, or Orange Money). Processing may take 1–5 business days depending on the payment provider.